Supply chain technology firm Flexport has announced the launch of more than 20 tech and AI-powered products designed to transform global logistics. The tools aim to help logistics and supply chain organisations increase visibility into their operations, and are based on Flexport’s own reserves of proprietary logistics data.
This new wave of AI-powered supply chain products and tools has made Flexport “the largest provider of AI tools for global supply chains,” according to Flexport CEO Ryan Petersen. “While many startups are emerging to provide AI tools for logistics, they lack the data required to train the AI models and struggle to sign up customers to use their technology. Our scale as one of the largest logistics providers in the world gives us huge advantages in both creating the technology and getting it into the hands of businesses operating in the real world.”
Highlights from the release
The flagship product released this week is Flexport Intelligence, which allows businesses to ask questions in natural language and receive immediate insights about their supply chain performance. Flexport customers can use this AI-powered tool to build reports and create dashboards with no technical skills required, making it extremely easy for operations managers to take control of their global supply chains.
Another major announcement within the release is Flexport Control Tower. This product helps businesses use Flexport’s supply chain technology even for shipments where they’ve contracted another carrier or forwarder to move the freight.
Flexport “will build the smartest supply chains in the world”
The company argues that it is “uniquely positioned” to harness AI’s full potential, combining proprietary data, enterprise-scale operations, and AI-ready tech platforms to make new innovations easily accessible to customers.
“Flexport has been leveraging AI for years, but with the explosion of large language models and new open-source tech, we’re able to innovate faster than ever before,” said Petersen. “AI is incorporated throughout the new products and features you’ll see today. Our vision is to make global commerce as simple and reliable as flipping a light switch, and today’s technology release is the clearest sign that we’re well on our way to bringing that to life.”
Flexport Intelligence consolidates fragmented data into easily accessible, actionable insights. The tool allows businesses to ask complex logistics questions in simple terms and receive instant answers and interactive reports. The business is also enhancing Flexport Fulfillment’s AI Demand Planning and Inventory Placement solution. Using advanced AI models, Flexport can process a multitude of client and industry data points to optimize inventory distribution across the Flexport network, ensuring we allocate the right levels of inventory as close to consumer demand as possible. The company is also expanding its use of AI Voice Agents, deploying them to work with carriers to improve quality and efficiency in its behind-the-scenes operations.
“Flexport’s technology isn’t just about automation—it’s about augmentation,” said Sanne Manders, President of Flexport. “Our tools free up human ingenuity to tackle challenges AI alone can’t solve, delivering the highest quality service at the best value.”
- AI in Supply Chain
