In an ever-changing economy, supply chain management is essential for Facilities Management companies (FMs). The 2024 TrueCommerce UK Supply Chain Trends Report highlighted pressing concerns, like talent shortages, cost control, and new business. Limited budgets, insufficient staff training, and over-reliance on digital platforms exacerbate challenges within the FM industry. Compounding these pressures are global disruptions—from the lingering impacts of COVID-19 and Brexit to geopolitical conflicts—which exacerbate longstanding inefficiencies in supply chains. Smaller suppliers often struggle to meet the dynamic demands of larger organisations, lacking the infrastructure to adapt effectively. However, with a shift in perspective and approach, FMs can build resilient and efficient supply chains to weather these challenges.
Shifting scale
The traditional preference for partnering with large suppliers may not always yield the best results. Smaller, agile suppliers often provide more flexible and responsive services. Rather than focusing solely on size, FM companies should prioritise alignment with businesses that share common goals and values.
Clear communication and regular collaboration are essential. Establishing combined objectives ensures that all parties are working towards the same outcomes. Scheduled feedback meetings, coupled with the use of automated performance dashboards, can help track key performance indicators (KPIs) and maintain accountability. A communicative approach fosters stronger relationships, reduces misunderstandings, and promotes consistent service delivery.
Managing multiple suppliers
Coordinating multiple suppliers can be a headache, bringing different organisational cultures, variability in service levels, costs, and approaches to compliance and sustainability into the mix. Without standardisation, projects risk inefficiencies, errors, and compliance gaps, all of which can negatively impact reputations and bottom lines. Implementing standard operating procedures (SOPs) and leveraging automated technologies can address these issues effectively.
Integrated digital platforms streamline workflows and ensure transparency across the supply chain. For example, standardised protocols can minimise discrepancies in material costs or regulatory compliance. Moreover, the adoption of collaborative tools allows FM teams to monitor performance in real-time, creating a culture of shared accountability and continuous improvement.
Embracing digital transformation
Despite the rapid digitisation of other industries, FM has often been hesitant to let go of traditional paper-based systems and spreadsheets. However, digital workflow management platforms can revolutionise supply chain operations. These tools enhance not only the supply chain, but other elements of building operations as well.
It is crucial, however, to assess existing supply chain challenges before investing in new technologies. A tailored, user-friendly platform built on open workflows can deliver significant returns. DMA Group’s Service management platform, called BiO®, exemplifies how automation can enhance supply chain visibility, track supplier performance, and expedite tasks such as certification and payments. By eliminating manual processes, FM organisations can reduce delays, improve transparency, and build trust with their partners.
Automation and analytics
End-to-end automation offers transformative benefits for the FM industry. By engaging the entire supply chain, automated platforms provide actionable insights and analytics, enabling organisations to identify inefficiencies and make data-driven decisions. The ability to generate detailed reports not only highlights areas for improvement but also recognises exemplary performance.
For instance, automated workflows in platforms like BiO® enable real-time tracking of work allocation and supplier performance. By centralising information, FM companies can standardise practices and foster leaner operations. This transparency strengthens supplier relationships and contributes to healthier profit margins.
Building Resilient Supply Chains
To thrive in today’s FM, organisations must adopt a forward-thinking approach to supply chain management. By prioritising collaboration and leveraging technology, FM companies can create robust and adaptable supply chains. Such strategies not only mitigate risks but also drive long-term success, ensuring that every link in the chain contributes to seamless service delivery.
In the ever-changing world of facilities management, resilience and innovation are key. With the right strategies in place, supply chains can drive efficiency, sustainability, and customer satisfaction in equal measure.
- Digital Supply Chain
- Risk & Resilience