So, how exactly does Genpact partner with Kinaxis?
“Genpact is a large professional services company operating across multiple industries, and we do a great deal of transformation and digital transformation work. We have a dedicated supply chain practice and Kinaxis is our longest-standing partner within that practice.
We’ve been working with Kinaxis for around 15 years, dating back to before Genpact through a previous acquisition. The partnership spans everything from technology selection and advisory services through to a large mid-market resell practice. Our core business is an enterprise-scale system implementation with Kinaxis.”
Is this your first Kinexions event?
“This is my second Kinexions. I actually took on this role immediately after Kinexions last year.”
How have the conversations evolved in just that short period of time?
“I would say they’ve evolved enormously, even in the space of a few weeks. It’s amazing to see the rate and pace of advancement. We’ve moved from discussions about core planning to conversations around AI and rapidly deploying agentic capabilities.
A few months ago we would have been talking about the art of the possible. Now we’re talking about real things that have actually been delivered. We always use the word ‘unprecedented’, but I genuinely haven’t seen this rate of change before.”
Have there been any keynote sessions or themes that have particularly resonated with you?
“I attended the kick-off sessions this morning and spent some time at Partner Day as well. What struck me was the focus on outcomes and value. Hopefully that’s always been there, but it was encouraging to see such a clear recognition that this is ultimately what matters.
The real game being played is around creating a true end-to-end supply chain. No single player is going to dominate that space. It requires partnerships, collaboration and a degree of optionality to deliver those outcomes.”
What kinds of challenges are your customers typically trying to solve?
“Personally, I’m very hands-on in the mid-market resell space, working with smaller organisations. Many of them are making this move for the first time. Perhaps they’re still using Excel and, while we joke about it, Excel remains the largest planning software in the world.
Many organisations now have an AI mandate coming from leadership. There’s often a fear of missing out. They wonder whether they’re already behind or whether they should leap straight to sophisticated AI solutions.
Often our role is to slow things down a little, focusing on building the right foundations and creating a roadmap that allows them to grow over time. We help them understand that they won’t outgrow the solution and that it can evolve alongside their business.
You can see how overwhelming the pace of change can be. That’s why the partnership between consultants and software providers is so important. We can help clients step back, think strategically and map out a journey built on solid foundations.”
What’s it like working alongside Kinaxis?
“I tell people on both sides that I have the best job at Genpact. In a company of 150,000 people, I wake up every day energised and feeling lucky to have this opportunity.
My role is to make those connections until everybody is connected. I see first-hand how every part of Kinaxis operates and they’re fantastic partners. They listen to our needs around training, they take on board feedback from the market, and they work with us across sales, product and professional services. It truly feels like one team…”
Read the full interview here!
- AI in Supply Chain
- Together in Events